Refund Policy
Effective as of: July 29, 2026
At Solyra® Yard Glow, we want you to be completely satisfied with your purchase of our Solar Yard Glow Lights. If for any reason you are not satisfied, we offer a straightforward return and refund process.
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items returned outside of this 30-day window will not be accepted.
2. How to Initiate a Return
To initiate a return, please contact our customer support team at support@solyrayardglow.com. Please include your order number and the reason for your return in your email. Our team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.
Please do not send your item back without first receiving an RMA number, as it may delay or prevent your refund.
3. Return Shipping Costs
The customer is responsible for all return shipping costs unless the item received is damaged or defective (see section 5).
4. Refund Method and Processing Time
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days after we receive and inspect the returned item. Please note that it may take some additional time for your bank or credit card company to post the refund to your account.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@solyrayardglow.com within 7 days of delivery. Please provide your order number and clear photos of the damage or defect. We will offer you a free replacement or a full refund, including any original shipping costs. We will also cover the cost of return shipping for damaged or defective items.
6. Non-Returnable Items
Certain types of items cannot be returned, including:
- Items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
- Personalized or custom-made items.
- Clearance or final sale items.
- For hygiene reasons, any products that have been used or opened and cannot be resold.
If you have questions about whether your item is returnable, please contact us.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@solyrayardglow.com to arrange the exchange process. If you wish to exchange an item for a different product, you will need to return the original item for a refund (following the standard return process) and then place a new order for the desired item.
8. Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@solyrayardglow.com.
9. Contact Information
For any questions regarding our Refund Policy, please contact us at:
Solyra® Yard Glow
Email: support@solyrayardglow.com
Website: https://solyrayardglow.com